It is important you do NOT admit that you are responsible, negotiate or make any offer, promise or payment without written permission from your insurer.
Please have your current certificate of motor insurance available when you phone.
You will need to tell your insurer:
your policy number or the number shown on your certificate of motor insurance
your personal details
the driver’s personal details, if you were not driving your motorhome
full details of what happened (including the details of any other people or vehicles involved and any witnesses’ names and addresses)
Please note the insurer may take control of handling and negotiating any claim. They may also take over the rights of any person covered under this insurance.
Who to call in the event of a claim
The contact details relevant to you will depend on which insurer provides your motorhome insurance. If in doubt, please refer to your policy schedule (or certificate of motor insurance) to confirm the name of your motorhome insurer.
Equity Red Star
Accident and theft damage - Claims helpline: 0844 800 1937
If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call the 24-hour helpline.
Windscreen damage - Claims helpline: 0844 561 1934
If your motorhome’s windscreen is damaged, call the 24-hour helpline.
Ageas Insurance Limited
Claim line: 0870 240 1895 (or 0044 23 9220 5450 if phoning from outside the UK)
If your motorhome is involved in an accident or has been damaged or stolen.
Glass line: 0800 854 454 (or 0044 23 9220 5450 if phoning from outside the UK)
If you need to claim for a broken windscreen or broken glass, phone and show the repairer your current certificate of motor insurance when they repair the glass.
Accident and theft damage claim line: 0845 013 1518
If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call our 24â€‘hour helpline on the phone number shown above.
Windscreen damage claim line: 0845 075 1966
If your motorhome’s windscreen is damaged, call our 24-hour helpline on the phone number shown above.
We are here to help
If you do not know which insurer provides your policy, please call us on 01277 243 000.