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Claims

At Club Care we recognise the importance of providing a fast, efficient and friendly claims service should the worst happen and you need to make a claim.

Follow these three easy steps:

1

Get in touch with us as soon as is reasonably possible to report your claim.

2

Refer to your policy documentation so that the name of your insurer and the policy number applicable are ready to hand

3

Please refer to the product options below to report your claim.

Our claims team will then be able to give advice on the correct claims procedures to follow and what further information or supporting documentation will assist us in handling your claim.

On the M1 the caravan tyre blew out and it caused a lot of damage. We rang Club Care and the lady on the telephone was absolutely brilliant. The repairs were arranged around our commitments. To be guaranteed that if something goes wrong Club Care is on the other end of the telephone for us - that’s second to none.

Nichola Masters, Touring Caravan Insurance policyholder

Club Care - Claims helpline numbers

Please select the product type you wish to make a claim for:

Claims paid by the insurer will be subject to the conditions set out in your policy, including
the following procedures:

  • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
  • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
  • You must send copies of every letter, writ or document to us immediately upon receipt.
  • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
  • No property may be abandoned to the insurers.

 

Who to call in the event of a claim

To hasten the process we would ask you to refer to your “Evidence of Insurance” document and  identify the name of the insurer:

AmTrust Europe
Please contact Club Care on 01277 243051

Ageas Insurance Limited
Please contact Club Care on 01277 243001

We are here to help
If you do not know which insurer provides your policy, please call us on 01277 243 000.

Claims paid by the insurer will be subject to the conditions set out in your policy, including the following procedures:

  • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
  • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
  • You must send copies of every letter, writ or document to us immediately upon receipt.
  • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
  • No property may be abandoned to the insurers.

Who to call in the event of a claim

Please have your current policy number available when you call.

Ageas Insurance Limited
Please contact Club Care on 01277 243002

It is important you do NOT admit that you are responsible, negotiate or make any offer, promise or payment without written permission from your insurer.

Please have your current certificate of motor insurance available when you phone.

You will need to tell your insurer:

  • Your policy number or the number shown on your certificate of motor insurance
  • Your personal details
  • The driver’s personal details, if you were not driving your motorhome
  • Full details of what happened (including the details of any other people or vehicles involved and any witnesses’ names and addresses)

Please note the insurer may take control of handling and negotiating any claim. They may also take over the rights of any person covered under this insurance.

Who to call in the event of a claim

The contact details relevant to you will depend on which insurer provides your motorhome insurance. If in doubt, please refer to your policy schedule (or certificate of motor insurance) to confirm the name of your motorhome insurer.

Equity Red Star
Accident and theft damage - Claims helpline: 0844 800 1937
If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call the 24-hour helpline.

Windscreen damage - Claims helpline: 0844 561 1934
If your motorhome’s windscreen is damaged, call the 24-hour helpline.

Ageas Insurance Limited
Claim line: 0870 240 1895 (or 0044 23 9220 5450 if phoning from outside the UK)
If your motorhome is involved in an accident or has been damaged or stolen.

Glass line: 0800 854 454 (or 0044 23 9220 5450 if phoning from outside the UK)
If you need to claim for a broken windscreen or broken glass, phone and show the repairer your current certificate of motor insurance when they repair the glass.

Premier
Accident and theft damage claim line: 0845 013 1518
If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call our  24‑hour helpline on the phone number shown above.

Windscreen damage claim line: 0845 075 1966
If your motorhome’s windscreen is damaged, call our 24-hour helpline on the phone number shown above.

We are here to help
If you do not know which insurer provides your policy, please call us on 01277 243 000.

Claims paid by the insurer will be subject to the conditions set out in your policy, including the following procedures:

  • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
  • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
  • You must send copies of every letter, writ or document to us immediately upon receipt.
  • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
  • No property may be abandoned to the insurers.

Who to call in the event of a claim

Please have your current policy number available when you call.

Ageas Insurance Limited
Please contact Club Care on 01277 243001

Claims paid by the insurer will be subject to the conditions set out in your policy, including
the following procedures:

  • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
  • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
  • You must send copies of every letter, writ or document to us immediately upon receipt.
  • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
  • No property may be abandoned to the insurers.

Who to call in the event of a claim

Please have your current policy number available when you call.

Ageas Insurance Limited
Please contact Club Care on 01277 243001

Claims paid by the insurer will be subject to the conditions set out in your policy, including the following procedures:

  • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
  • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
  • You must send copies of every letter, writ or document to us immediately upon receipt.
  • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
  • No property may be abandoned to the insurers.

Who to call in the event of a claim

Please have your current policy number available when you call.

Ageas Insurance Limited
Please contact Club Care on 01277 243001

If a claim or possible claim occurs you must report this as soon as possible.

Ideally, as part of the initial notification, you will provide:

  • Your name, address and your home and mobile telephone numbers
  • Personal details necessary to confirm your identity
  • Policy number
  • The date of the incident
  • The cause of the loss or damage
  • Details of the loss or damage together with the claim value if known
  • Police details where applicable
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses

You must give your insurer any information or help that they request. You must not settle, reject, negotiate or agree to pay any claim without their written permission.

Who to call in the event of a claim

The contact details relevant to you will depend on which insurer provides your home insurance. If in doubt, please refer to your policy schedule to confirm the name of your home insurer.

Royal & Sun Alliance Insurance plc ("RSA")
Please contact RSA on 0845 675 0410

Ageas Insurance Limited
Please dial Club Care on 01277 243003

We are here to help
If you do not know which insurer provides your policy, please call us on 01277 243 000.

The straight forward and polite telephone manner of your Club Care adviser convinced me to accept your quote immediately. Delivering on your promise to email the documents to me further reinforces my belief that I made the right choice in dealing with your company.

Charlie Patterson, Motorhome Insurance policyholder

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Why choose Club Care?

TAKING CARE OF ALL YOUR INSURANCE NEEDS

  • Insurance provider for members of The Camping and Caravanning Club
  • Defaqto 5 Star rated Touring Caravan Insurance
  • Friendly UK call centres
  • Over 98% of customer claims paid out

© 2015 Club Care Insurance

Club Care is a trading name licensed to Vantage Insurance Services Limited ("VISL") by The Camping and Caravanning Club. VISL arranges insurance for members of the Club. VISL is a subsidiary of Vantage Holdings Limited and is authorised and regulated by the Financial Conduct Authority. VISL is registered in England No. 3441136. Registered Office: 41 Eastcheap, London, EC3M 1DT