Coronavirus (COVID-19 )Help & FAQs


While COVID-19 presents new challenges for us all, Club Care’s commitment to providing our customers with a high level of service remains the same.

The following are some key points regarding how we can help minimise the impact on you.

Club Care Insurance offices are now closed and our staff are working from home to ensure that we can continue to answer your calls and service your policies. Please can we ask for your patience as despite our best efforts it is likely to make handling your query more difficult – in particular, call waiting times may be longer.

There are lots of things we can do to help if you’re struggling to make your payments. We may be able to offer a payment holiday and can also look at reducing your cover if your needs have changed or look at other measures we can take to support you.

As much as possible it will be business as usual. You can continue to contact us through the usual channels and numbers found here on www.clubcareinsurance.com or in your policy documents.

Insurance FAQs

Please use our FAQ’s below to find the answer to your queries. If your question is not answered here, please email info@clubcareinsurance.com (or call us if urgent).

Of course.

You can do this at www.clubcareinsurance.com for most of our products or call us on 0800 124 4633. Our processes will allow us to take payment for the policy in a secure way.

We will continue to process your renewal invite as normal.

If you are a Touring Caravan, Static Caravan, Trailer Tent, Folding Caravan or Trailer policyholder and wish to renew the policy without making any changes, then please visit our dedicated online renewal centre at: https://www.clubcare-pay.com/

Otherwise please use the numbers and details on your renewal invite. Our processes will allow us to take payment for the policy in a secure way.

Absolutely.

Motorhomes require insurance by law so must remain insured unless you declare it off the road with a DVLA Statutory Off Road Notification (SORN).

But even so, like touring caravans and other leisure vehicles, your pride and joy can still be impacted by a number of potential hazards such as theft, fire, storm damage, accidental damage, vandalism, theft of contents and equipment. You will also want to keep public liability cover in place.

We regret that we are currently unable to offer any form of ‘laid up cover’ for vehicles not in use.

If you need to contact us urgently to make a change to your policy, please call us on 0800 124 4633.

If that isn’t convenient, you can email us at info@clubcareinsurance.com. Please include your policy number, name and postcode, along with details of the change you would like to make, so we can get back to you when our phone lines are less busy.

During this COVID-19 situation, we are happy to reduce our charges for any policy change by 50%.

Don’t worry.

Our underwriters have agreed that if your unit was in storage prior to March 18th 2020 and due to COVID-19 restrictions you have been unable to return to it, then we will continue to honour cover whilst an effective policy is in place. There is no need to call us.

The same also applies to any awnings erected before March 18th 2020 that would normally only be covered for 4 days unattended. Again we will continue to honour cover.

All Club Care claims procedures are operating as normal.

If you are unfortunate enough to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you cannot locate your documents, please refer to www.clubcareinsurance.com/claims where you will find detailed procedures.

No.

One of the emergency measures introduced by the Government is a 6-month extension to current MoT certificates due on or after 30th March 2020. For full details of this, please click here.

As in any situation where emergency services are stretched, there are always a few individuals looking to capitalise on the situation.

Without compromising your own safety in any way, it would be a good time to check that all your unit’s security devices and measures are working effectively.

If, in the short term, you aren’t planning to use your motorhome, you may wish to apply for SORN (Statutory Off Road Notification). You do not need to notify us.

However, we highly recommend that you continue to insure your vehicle to provide you with the protection you need for your asset should it be damaged or stolen. Continuous insurance is likely to be a requirement if the motorhome was purchased using finance and will be a requirement if it is kept in a quality storage location.

We know lots of our customers are worried about the impact of COVID-19 on their finances.

There are lots of things we can do to help if you’re struggling to make your payments. We may be able to offer a payment holiday and can also look at reducing your cover if your needs have changed or look at other measures we can take to support you.

Please do get in touch, we are here to help.

Why choose Club Care?

TAKING CARE OF ALL YOUR INSURANCE NEEDS

  • Trusted insurance for Camping and Caravanning Club members
  • Defaqto 5 Star Rated Caravan Insurance for 9 consecutive years
  • 94% of claimants would recommend Club Care to a friend*
  • 94% of claimants would use Club Care again*
  • *Results based on a survey of 136 claimants 17th January 2019 - 17th January 2020

© 2015 - 2020 Club Care Insurance

Club Care Insurance Services is a trading name licensed to Vantage Insurance Services Limited (“VISL”) by The Camping and Caravanning Club. VISL is authorised and regulated by the Financial Conduct Authority (FCA No 311541) and acts on behalf of Insurers who have authorised VISL to issue and administer your policy. Some policies may be administered by Fresh Insurance Services Group Limited (Fresh). Fresh is authorised and regulated by the Financial Conduct Authority No 306202.

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