Coronavirus (COVID-19) Business Continuity Update

As the recent global outbreak of Coronavirus gathers momentum in the UK, we want to provide you with reassurance that we have steps in place to minimise the impact as much as possible.

Whilst the situation is constantly evolving and therefore our plans need to be able to change at any time the following are some key points concerning measures taken to minimise the impact.

We have made plans to ensure that in the event of a significant UK pandemic we can continue to support your insurance needs.

We have looked at our processes in case one or more of our offices is forced to close or our staff need to work from home. As part of this review we have put in place processes to ensure that we can continue to answer your calls and service your policies for you. In the event that this situation does arise we would ask for your patience in dealing with your query as despite our best efforts it is likely to make handling your query more difficult.

New business

You will still be able to buy a new policy from us. It will really help us if you are able to provide your quote reference number in order for us to find your quote more quickly. Our processes will allow us to take payment for the policy in a secure way.

Renewals

We will continue to process your renewal invite and renewal completion as normal.

Changes to your policy or cancellation

You will still be able to make changes to your policy or cancel your policy if required. Again, it would be really helpful if you could provide us with your policy number to make it easier to find your details.

We are working with the insurance companies and our suppliers as well to ensure they also all have plans in place.

Summary

As much as possible it will be business as usual. You can continue to contact us in your usual way and through the usual numbers you can find on our website or in your policy documents.

Why choose Club Care?

TAKING CARE OF ALL YOUR INSURANCE NEEDS

  • Trusted insurance for Camping and Caravanning Club members
  • Defaqto 5 Star Rated Caravan Insurance for 9 consecutive years
  • 94% of claimants would recommend Club Care to a friend*
  • 94% of claimants would use Club Care again*
  • *Results based on a survey of 136 claimants 17th January 2019 - 17th January 2020

© 2015 - 2020 Club Care Insurance

Club Care Insurance Services is a trading name licensed to Vantage Insurance Services Limited (“VISL”) by The Camping and Caravanning Club. VISL is authorised and regulated by the Financial Conduct Authority (FCA No 311541) and acts on behalf of Insurers who have authorised VISL to issue and administer your policy. Some policies may be administered by Fresh Insurance Services Group Limited (Fresh). Fresh is authorised and regulated by the Financial Conduct Authority No 306202.

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