It is important you do NOT admit that you are responsible, negotiate or make any offer, promise or payment without written permission from your insurer.
Please have your current certificate of motor insurance available when you phone.
You will need to tell your insurer:
- Your policy number or the number shown on your certificate of motor insurance
- Your personal details
- The driver’s personal details, if you were not driving your motorhome
- Full details of what happened (including the details of any other people or vehicles involved and any witnesses’ names and addresses)
Please note the insurer may take control of handling and negotiating any claim. They may also take over the rights of any person covered under this insurance.
Who to call in the event of a claim
The contact details relevant to you will depend on which insurer provides your motorhome insurance.
If in doubt, please refer to your policy schedule (or certificate of motor insurance) to confirm the name of your motorhome insurer.
Ageas Insurance Limited
Claim line: 0370 240 1895 or 0044 23 9220 5450 if phoning from outside the UK.
If your motorhome is involved in an accident or has been damaged or stolen.
Glass line: 0800 854 454 or 0044 23 9220 5450 if phoning from outside the UK.
If you need to claim for a broken windscreen or broken glass, phone and show the repairer your current certificate of motor insurance when they repair the glass.
ERS
Accident and theft damage claims helpline: 0344 800 1937.
If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call the 24-hour helpline.
Windscreen damage claims helpline: 0344 561 1934.
If your motorhome’s windscreen is damaged, call the 24-hour helpline.
We are here to help
If you’re unsure, please call us on 01277 243 000