How to make a claim


      Should you need to make an insurance claim, it can obviously be quite a stressful time in your life. We want to take that stress away from you and ensure that your claim experience is fast, efficient and friendly. To find out the quickest way to make a claim, simply choose your insurance product from the dropdown menu below.

      

      Claims paid by the insurer will be subject to the conditions set out in your policy, including
      the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 days of discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incidents, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      To hasten the process we would ask you to refer to your “Evidence of Insurance” document and  identify the name of the insurer:

      Ageas Insurance Limited
      Contact the Ageas Claims Helpline: 0330 174 2047

      AmTrust Europe
      Contact Club Care on 01277 243 001

      First Underwriting
      Contact the First Underwriting Claims Team on 0330 174 2047

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      It is important you do NOT admit that you are responsible, negotiate or make any offer, promise or payment without written permission from your insurer.

      Please have your current certificate of motor insurance available when you phone.

      You will need to tell your insurer:

      • Your policy number or the number shown on your certificate of motor insurance
      • Your personal details
      • The driver’s personal details, if you were not driving your motorhome
      • Full details of what happened (including the details of any other people or vehicles involved and any witnesses’ names and addresses)

      Please note the insurer may take control of handling and negotiating any claim. They may also take over the rights of any person covered under this insurance.

      Who to call in the event of a claim

      The contact details relevant to you will depend on which insurer provides your motorhome insurance.

      If in doubt, please refer to your policy schedule (or certificate of motor insurance) to confirm the name of your motorhome insurer.

      Ageas Insurance Limited
      Claim line: 0870 240 1895.

      If your motorhome is involved in an accident or has been damaged or stolen.

      Glass line: 0800 854 454.

      If you need to claim for a broken windscreen or broken glass, phone and show the repairer your current certificate of motor insurance when they repair the glass.

      ERS
      Accident and theft damage claims helpline: 0330 123 5992.

      If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call the 24-hour helpline.

      Windscreen damage claims helpline: 0330 123 5992.

      If your motorhome’s windscreen is damaged, call the 24-hour helpline.

      First Underwriting
      Contact the First Underwriting Claims Team on 03333 058 120

      Highway
      Accident and theft damage claims helpline: 0800 028 9655.

      If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call the 24-hour helpline.

      Windscreen damage claims helpline: 0800 169 9499.

      KGM
      Accident and theft damage claims helpline: 0333 555 5909, (if calling from abroad please call +44 (0)1702 444312.

      If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call the 24-hour helpline.

      Windscreen damage claims helpline: 0333 555 5909.

      Markerstudy
      Accident and theft damage claims helpline: 0344 873 8183.

      If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call the 24-hour helpline.

      Windscreen damage claims helpline: 0344 873 8183.

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Claims paid by the insurer will be subject to the conditions set out in your policy, including the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      Please have your current policy number available when you call.

      Ageas Insurance Limited
      Contact Club Care on 01277 243 001

      First Underwriting
      Contact the First Underwriting Claims Team on 0330 174 2047

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Claims paid by the insurer will be subject to the conditions set out in your policy, including the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      Please have your current policy number available when you call.

      Ageas Insurance Limited
      Contact Club Care on 01277 243 002

      First Underwriting
      Contact the First Underwriting Claims Team on 0330 174 2047

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      If a claim or possible claim occurs you must report this as soon as possible.

      Ideally, as part of the initial notification, you will provide:

      • Your name, address and your home and mobile telephone numbers
      • Personal details necessary to confirm your identity
      • Policy number
      • The date of the incident
      • The cause of the loss or damage
      • Details of the loss or damage together with the claim value if known
      • Police details where applicable
      • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses

      You must give your insurer any information or help that they request. You must not settle, reject, negotiate or agree to pay any claim without their written permission.

      Who to call in the event of a claim

      The contact details relevant to you will depend on which insurer provides your home insurance. If in doubt, please refer to your policy schedule to confirm the name of your home insurer.

      Royal & Sun Alliance Insurance
      Please contact RSA on 0845 675 0410

      Ageas Insurance Limited
      Please dial Club Care on 01277 243 003

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Claims paid by the insurer will be subject to the conditions set out in your policy, including the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      Please have your current policy number available when you call.

      Ageas Insurance Limited
      Please contact Club Care on 01277 243 001

      First Underwriting
      Contact the First Underwriting Claims Team on 03333 058 120

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Claims paid by the insurer will be subject to the conditions set out in your policy, including
      the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      Please have your current policy number available when you call.

      Ageas Insurance Limited
      Please contact Club Care on 01277 243 001

      First Underwriting
      Contact the First Underwriting Claims Team on 0330 174 2047

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Why choose Club Care?

      WE’LL TAKE CLUB CARE OF YOUR INSURANCE NEEDS

      • Trusted insurance for Camping and Caravanning Club members
      • Defaqto 5 Star Rated Caravan Insurance for 10 consecutive years

      © Club Care Insurance

      The Camping and Caravanning Club Limited is an introducer appointed representative of Kingfisher Insurance Services Limited (KISL) registered in England which trades as Club Care Insurance Services. KISL are authorised and regulated by the Financial Conduct Authority (FCA) and their company registration details are Kingfisher Insurance Services Limited 3441136 at Level 15, The Gherkin, 30 St Mary Axe EC3A 8EP. These can be checked on the FCA's register by checking the FCA website at www.fca.org.uk/register.

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