How to make a claim


      Should you need to make an insurance claim, it can obviously be quite a stressful time in your life. We want to take that stress away from you and ensure that your claim experience is fast, efficient and friendly. To find out the quickest way to make a claim, simply choose your insurance product from the dropdown menu below.

      Claims paid by the insurer will be subject to the conditions set out in your policy, including
      the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 days of discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incidents, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      To hasten the process we would ask you to refer to your “Evidence of Insurance” document and  identify the name of the insurer:

      Ageas Insurance Limited
      Contact Club Care on 01277 243 001

      AmTrust Europe
      Contact Club Care on 01277 243 051

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      It is important you do NOT admit that you are responsible, negotiate or make any offer, promise or payment without written permission from your insurer.

      Please have your current certificate of motor insurance available when you phone.

      You will need to tell your insurer:

      • Your policy number or the number shown on your certificate of motor insurance
      • Your personal details
      • The driver’s personal details, if you were not driving your motorhome
      • Full details of what happened (including the details of any other people or vehicles involved and any witnesses’ names and addresses)

      Please note the insurer may take control of handling and negotiating any claim. They may also take over the rights of any person covered under this insurance.

      Who to call in the event of a claim

      The contact details relevant to you will depend on which insurer provides your motorhome insurance.

      If in doubt, please refer to your policy schedule (or certificate of motor insurance) to confirm the name of your motorhome insurer.

      Ageas Insurance Limited
      Claim line: 0370 240 1895 or 0044 23 9220 5450 if phoning from outside the UK.

      If your motorhome is involved in an accident or has been damaged or stolen.

      Glass line: 0800 854 454 or 0044 23 9220 5450 if phoning from outside the UK.

      If you need to claim for a broken windscreen or broken glass, phone and show the repairer your current certificate of motor insurance when they repair the glass.

      ERS
      Accident and theft damage claims helpline: 0344 800 1937.

      If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call the 24-hour helpline.

      Windscreen damage claims helpline: 0344 561 1934.

      If your motorhome’s windscreen is damaged, call the 24-hour helpline.

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Claims paid by the insurer will be subject to the conditions set out in your policy, including the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      Please have your current policy number available when you call.

      Ageas Insurance Limited
      Contact Club Care on 01277 243 001

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Claims paid by the insurer will be subject to the conditions set out in your policy, including the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      Please have your current policy number available when you call.

      Ageas Insurance Limited
      Contact Club Care on 01277 243 002

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      If a claim or possible claim occurs you must report this as soon as possible.

      Ideally, as part of the initial notification, you will provide:

      • Your name, address and your home and mobile telephone numbers
      • Personal details necessary to confirm your identity
      • Policy number
      • The date of the incident
      • The cause of the loss or damage
      • Details of the loss or damage together with the claim value if known
      • Police details where applicable
      • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and addresses of any witnesses

      You must give your insurer any information or help that they request. You must not settle, reject, negotiate or agree to pay any claim without their written permission.

      Who to call in the event of a claim

      The contact details relevant to you will depend on which insurer provides your home insurance. If in doubt, please refer to your policy schedule to confirm the name of your home insurer.

      Royal & Sun Alliance Insurance
      Please contact RSA on 0845 675 0410

      Ageas Insurance Limited
      Please dial Club Care on 01277 243 003

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Claims paid by the insurer will be subject to the conditions set out in your policy, including the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      Please have your current policy number available when you call.

      Ageas Insurance Limited
      Please contact Club Care on 01277 243 001

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Claims paid by the insurer will be subject to the conditions set out in your policy, including
      the following procedures:

      • You must report to us any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible. A completed claim form must be returned within 30 daysof discovery of the incident. If you experience difficulty in obtaining estimates these may be provided separately.
      • You must, in the event of theft or other malicious incident, give immediate notice of loss to the Police.
      • You must send copies of every letter, writ or document to us immediately upon receipt.
      • You or any person claiming coverage must give all information and assistance to us and not negotiate, pay, settle, admit or repudiate any claim without the insurers’ written consent.
      • No property may be abandoned to the insurers.

      Who to call in the event of a claim

      Please have your current policy number available when you call.

      Ageas Insurance Limited
      Please contact Club Care on 01277 243 001

      We are here to help
      If you’re unsure, please call us on 01277 243 000

      Why choose Club Care?

      TAKING CARE OF ALL YOUR INSURANCE NEEDS

      • Trusted insurance for Camping and Caravanning Club members
      • Defaqto 5 Star Rated Caravan Insurance for 9 consecutive years
      • 94% of claimants would recommend Club Care to a friend*
      • 94% of claimants would use Club Care again*
      • *Results based on a survey of 136 claimants 17th January 2019 - 17th January 2020

      © 2015 - 2020 Club Care Insurance

      Club Care Insurance Services is a trading name licensed to Vantage Insurance Services Limited (“VISL”) by The Camping and Caravanning Club. VISL is authorised and regulated by the Financial Conduct Authority (FCA No 311541) and acts on behalf of Insurers who have authorised VISL to issue and administer your policy. Some policies may be administered by Fresh Insurance Services Group Limited (Fresh). Fresh is authorised and regulated by the Financial Conduct Authority No 306202.

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